Privacy Policy

Privacy Policy – Craftista

Effective Date: 29 March 2026

This Privacy Policy describes how Craftista (“we”, “our”, “us”) collects, uses, stores, and protects your personal information when you use our website.

1. Business Information

Brand Name: Craftista

Legal Entity: Mehta Woodcraft

Contact Number: +91 9426412250

Email: mycraftista@gmail.com

2. Information We Collect

We may collect the following types of personal information:

a) Personal Details

Name

Phone number

Email address

Shipping and billing address

b) Transaction Information

Order details

Payment status (we do not store card details)

c) Technical Data

IP address

Browser type

Device information

Website usage data (via cookies)

3. How We Use Your Information

We use your information to:

Process and deliver orders

Provide customer support

Send order updates (SMS, WhatsApp, email)

Improve website performance and user experience

Comply with legal and GST requirements

4. Legal Basis (DPDP Act Compliance)

We process your personal data based on:

Your consent (when you provide details)

Legitimate business purposes

Legal obligations under Indian law

5. Data Sharing

We may share your information with:

Courier/delivery partners

Payment gateway providers

IT and website service providers

We do not sell or rent your personal data to third parties.

6. Cookies & Tracking

Our website uses cookies to enhance user experience

You can disable cookies in your browser settings

7. Data Security

We implement reasonable security measures to protect your data. However, no online system is 100% secure.

8. Data Retention

We retain your data only as long as necessary for:

Order fulfillment

Legal and tax compliance

After that, data may be deleted or anonymized

9. Your Rights (Under DPDP Act)

You have the right to:

Access your personal data

Request correction or deletion

Withdraw consent

Raise grievances

10. Grievance Officer

As per Indian law, you may contact our Grievance Officer:

Email: mycraftista@gmail.com

Phone: +91 9426412250

We will respond within a reasonable timeframe.

11. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices.

12. Updates to Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with updated effective date.

13. Consent

By using our website, you consent to the collection and use of your information as outlined in this Privacy Policy.